Please scroll to the end to read all the terms before ticking the box.
1. If you pay a deposit
Once the deposit is paid, it is non-refundable if you cancel, whenever that is. Please pay it only when your plans are set; if your dates might change, ask us about rescheduling first.
2. If you pay the full amount
Refunds follow Article 13 of Taiwan's Domestic Travel Standard Contract (Tourism Administration). We first deduct any administrative costs already incurred (with receipts), then keep the percentage below of the trip price and refund the rest:
| When you tell us you're cancelling | We keep |
|---|
| 41 days or more before departure | 5% |
| 31–40 days before | 10% |
| 21–30 days before | 20% |
| 2–20 days before | 30% |
| 1 day before | 50% |
| On the day, after departure, or no-show | 100% |
Read the official contract (Chinese)3. Typhoons and natural disasters
If a typhoon, earthquake or official road closure stops the day under the government's official announcement, you can reschedule once for free, or cancel with a partial refund.
4. If we can't arrange your trip
If we cannot confirm your car and driver, everything you paid is refunded in full.
5. Third-party tickets
Add-ons with third-party tickets (e.g. Alishan train, experiences) follow the supplier's terms, which we tell you before booking them.
